Terms and Conditions

No Return & No Exchange due to COVID 19 until further notice.
We deeply appreciate your understanding and cooperation.
Shipping Policy

Packages are generally dispatched within 1~3 business days after receipt of payment and are shipped via Canada Post. If regular shipping method is selected, items will deliver within 7-10 business days. Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total dimensions, weight of the shipment, and your location. We advise you to group your items in one order for your convenience. We cannot group orders placed separately to one shipment, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected.


If one or some of the information you have provide is incorrect, and delivery cannot be made due to an error or fraudulent information, and any lost package due to aforementioned reasons will not be refunded or reimbursed. Purchaser takes full responsibility. Once again, HairMall.ca is not responsible for any loss due to missing, insufficient, incorrect or fraudulent information.


It is rare for such delay, however, if merchandise is delayed due to shortage in inventory it may take longer than usual for delivery or we may cancel the order all together, in which case, purchaser will be refunded.

No Return & No Exchange due to COVID 19 until further notice.
We deeply appreciate your understanding and cooperation.
Return Policy

Wigs and Ponytail:
All Wigs and Ponytails are always Final Sale.
Due to hygienic and safety reasons, we are unable to take these back as we take pride in delivering products in its original condition; never been used.

Hair Extensions and Braiding Hair:
Any hair that is in its original condition, sealed, and is within 14 days is available
for exchange or return.

-This includes all hair care products, soaps, and body products.
* Unsealed items are always final sale.
* If the product is in its original condition, sealed, and has been within 14 days,
there is a return, exchange option available.

Please note the following conditions:
If the packaging has been bent, creased, or the ties inside the pack have been opened, tampered with,
or is not in its original condition, the product is unable to get exchanged for.

If the product is in any way damaged or tampered with, without a seal, or the seal has been broken,
it will not be available for any return, exchange.
— All product returns require a Return Authorization Number.
—You may obtain the Return Authorization Number through an application at HairMall.ca within 14 days of the order’s delivery date.
— We are unable to take back unsealed products of hygienic and safety reasons.
We take pride in delivering products in its original condition. However, unsealed products may be tampered with and does not offer us the security to resell them.
— Products that are not eligible for return and will be sent back to you at your cost and expense if received:
All final sale and clearance products
Any product that is returned without original conditon and packaging.

Dear Hairmall customers,

We hope that everyone, including your family members and friends, are all safe and well.  COVID-19 has certainly impacted our lives greatly, and we are all still learning to cope with all the effects of this virus.  We wanted to say thanks for your business once again.

On our end, we are doing our best to take care of each and every order,  There has however, been a spike in orders, which could lead to possible delays or stock shortages. Delays can be a direct result of supply chain issues or even delivery delays.  We ask for your patience during these challenging times.  If an ordered product is unavailable due to stock shortage, a refund will be issued immediately.  You should see the charge reversed within 5 business days or sooner.

Just a note about safety.  At Hairmall.ca, the health and safety of our customers and employees is top priority. While the COVID-19 pandemic continues, we have implemented additional measures with regards to sanitation, cleaning and reduced contact. All staff are required to wear protective gloves when in contact with any products.  If you have any questions or concerns, please feel free to reach out to us.

Thank you again for your cooperation and wish you and your loved ones good health and safety.


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