Shipping Policy

Store Pickup Order Policy

We are pleased to offer our valued customers a store pickup service to make shopping more convenient. Please note that if an order is not picked up within 30 days of receiving the notification email, that it is available at the designated store, a 20% restocking fee will be charged. The fee will be deducted from the order amount before refunding it to its original payment method. We appreciate your understanding and cooperation in this matter.

Return Policy

Wigs and Ponytail:
All Wigs and Ponytails are always Final Sale.
Due to hygienic and safety reasons, we are unable to take these back as we take pride in delivering products in its original condition; never been used.

Hair Extensions and Braiding Hair:
Any hair that is in its original condition, sealed, and is within 14days is available
for exchange or return.

Products:
-This includes all hair care products, soaps, and body products.
* Unsealed items are always final sale.
* If the product is in its original condition, sealed, and has been within 14 days,
there is a return, exchange option available.

Tools and equipment (e.g., dryers, irons, clippers, trimmers, scissors, blades, etc. But not limited to):
-They are always a final sale and only a defective one will be exchanged.
-Personal satisfaction does not warrant exchanges or refunds.
-If any item arrives damaged, customers must contact us immediately upon delivery. The product must be unused, unassembled, and in its original condition. Once assembly begins or the item has been used, we are unable to verify whether the damage occurred before or during assembly, and returns or exchanges may not be eligible.

Please note the following conditions:
If the packaging has been bent, creased, or the ties inside the pack have been opened, tampered with,
or is not in its original condition, the product is unable to get exchanged for.

If the product is in any way damaged or tampered with, without a seal, or the seal has been broken,
it will not be available for any return, exchange.
— All product returns require a Return Authorization Number.
—You may obtain the Return Authorization Number through an application at HairMall.ca within 14 days of the order’s delivery date.
— We are unable to take back unsealed products of hygienic and safety reasons.
We take pride in delivering products in its original condition. However, unsealed products may be tampered with and does not offer us the security to resell them.
— Products that are not eligible for return and will be sent back to you at your cost and expense if received:
All final sale and clearance products
Any product that is returned without original conditon and packaging.